On June 29, Florida Governor DeSantis signed into law CS/SB 1120 which amends Florida law to impose new limits on the use of “automatic dialers.” The law is effective today, July 1. The new law ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

A bill was recently introduced in the Oklahoma legislature that would impose new limits on the use of automated dialing systems. If enacted, the bill would become effective November 1, 2022. Titled ...

An informational film that explores the advancements in telephone technology and the vision for the future of communication. It highlights the development of the transistor, automatic dialing systems, ...

The return on investment is expected to only be a couple months for the new interactive automated call system for the Jamestown Board of Public Utilities. On Monday, the board passed a resolution to ...