You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

Creating a customer feedback loop involves contacting your customers and allowing them to provide input on your products or services. Then, you must use that feedback to influence changes to current ...

Earlier this year Splice launched a new mobile app called CoSo that used AI to build what it calls "Stacks" collections of samples that are supposed to work well together. Slowly but surely elements ...

The Builtx event gave EMDC students a glimpse into the lives of successful executives in the built environment industry and a roadmap to follow to become one themselves. Michael Edwards sees the ...