Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

A technique to help universities improve collaboration, reduce inefficiencies and build shared understanding across teams to support more effective working – and a framework for successful ...