You might be wondering, what is a knowledge center? Knowledge center software houses an online database of information to guide your customers to successfully use your products or services. The great ...

Highlights from the Q4 product release include an enhanced connector for Shopify B2B users, TradeCentric Knowledge Base, enhanced Standard Support and more CHARLOTTESVILLE, Va., Jan. 15, 2025 ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

Highlights from the Q4 product release include an enhanced connector for Shopify B2B users, TradeCentric Knowledge Base, enhanced Standard Support and more "We're excited to launch the TradeCentric ...

Today’s customers prefer to self-serve over queuing on support calls. A study by Microsoft on the State of Global Customer Service found that 63% of customers under 35 go online to look for customer ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...