DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at work — not by a colleague or a boss, but by a customer who allegedly ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Google is testing a new feature that will place a call to a business on your behalf, wait on hold and then give you a call once a live representative is available, the company confirmed to TechCrunch.

A year ago, Bryan Conner started a customer service job. He works the night shift, taking remote calls for electric companies nationwide from his apartment in Nampa. But the recent introduction of ...

The customer is accused of calling and sexually harassing other women at the company, the lawsuit says. Getty Images/iStockphoto A Michigan woman is suing her former employer over corporate policies ...

Insurance agencies looking for customer service staff has gone on for years. Just check the online job ads for these positions. There are always openings. Processing Content When we fill these roles, ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. "My journey from a customer service representative to a ...