CDK received Gold and Bronze Stevie® Awards for Customer Service Training/Coaching Program of the Year and Customer Service Transformation.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

This guide will help you create a social media customer service strategy from scratch and answer frequently asked questions about social customer support. Social media was created with the idea of ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...