You've just finished composing an email to a potential client you've talked with a few times before. Now for the tricky part: your sign-off. Should you use "Sincerely," "Kind regards" or "Cheers"? How ...

I am often tormented by the etiquette of email. As a literary form — if we can call it that — email sits somewhere between the formality of handwritten letters and the intimacy and expediency of text ...