Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

Technology is supposed to set organisations free. Presenting a utopian vision, technology providers promise a world where organisations can constantly add new software to their infrastructure to ...

Just two weeks after Mohawk Fine Papers made the decision to sell its products on Amazon.com, things were looking good for the company: Integration work was complete, connections to its ERP system had ...

As I dropped my daughters off at school one morning, I realized something had to change. Their new 9:15 a.m. start time threw my usual routine into chaos, overlapping with the start of my workday. Not ...

CEO of executive coaching firm Jody Michael Assoc. and author of Leading Lightly: Lower Your Stress, Think with Clarity and Lead with Ease. Leaders have always struggled with work-life balance. They ...

Grand Rapids, Mich.-based Corewell Health has been busy integrating technology platforms to support enterprise goals of better quality and cost-effectiveness. Corewell formed in February 2022 as a ...

Stop making work-life balance your holy grail. It's an antiquated concept lacking in modern-day practicality. It assumes we can spend half our time working and then unplug and spend the other half our ...