At the heart of any implementation effort are, perhaps not surprisingly, people. Many business books are written about change management, but precious few cover implementation to any degree. If it is ...

Digital transformation efforts are rapidly accelerating in the public sector. Spurred in part by the pandemic — and now, as state and local governments pivot to meet rising constituent expectations — ...

Without substantial investment by innovators there would be no standards. Of course, without technology implementers who roll out standards and cutting-edge technological advances to consumers, even ...