One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

The Nuclear Knowledge Management school is a one week course that provides participants with specialized education and training on the development and implementation of nuclear knowledge management ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

HOUSTON--(BUSINESS WIRE)--APQC, the benchmarking and best practices research firm, has named eight organizations as recipients of its 2025 Excellence in Knowledge Management (KM) recognition program.