Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

This was originally published at ZDNet's Between the Lines. Salesforce.com has unveiled its Service Cloud, a customer service application that's designed for cloud computing and plugged into ...

Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud Your email has been sent Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

A new release of Salesforce Service Cloud debuts today, tuned to support new customer expectations for personalized service from anywhere, as the world reopens in the Vaccine Economy. Fronting the ...

Today at its Dreamforce digital conference, Salesforce introduced Service Cloud Workforce Engagement, a dynamic workforce planning product that will help service leaders organize their workforces from ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...