Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Salesforce Inc. today unveiled major updates to its Slack platform that brings artificial intelligence agents closer to where people work by making the platform into a unified conversational interface ...

The deal enhances NiCE’s position in the emerging $30 billion market for AI agents that can handle complex customer interactions from start to finish In a move that signals a tidal wave of upcoming of ...

SANTA CLARA, Calif., July 29, 2025 (GLOBE NEWSWIRE) -- Agora, Inc. (NASDAQ: API) ("Agora”), a global leader in real-time engagement and conversational AI technology, showcased its cutting-edge ...

LivePerson's Connected Experience Platform empowers enterprises to forge lasting customer relationships with seamless conversation orchestration NEW YORK, Aug. 18, 2025 /PRNewswire/ -- LivePerson ...

Toast today announced a major expansion of the Toast IQ intelligence ecosystem with a conversational AI assistant for restaurants and food and beverage retailers. With access to real-time and ...

Management reiterated that, "as discussed last quarter, we will look to resume practice of providing annual outlook when we have better visibility on the final tariff rate." Adlersberg expects "second ...

NEW YORK — Hyundai is taking a more conversational approach to its marketing in order to keep up with the proliferation of artificial intelligence (AI). This comes as the industry experiences major ...

A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it. If you ...

It only took a little more than a decade to make the 2013 science fiction romance film “Her” into a reality. Cinefiles may recall the Joaquin Phoenix vehicle of a lonely man falling in love with his ...