While AI has been used in enterprise and consumer products for decades, only large tech organizations with sufficient resources were able to implement it at scale. In the past few years, advances in ...

Based on the literature synthesis and system mapping presented in Section 2.4, a set of design requirements (DRs) was derived ...

CRM decisions now shape long-term competitiveness across industries. AI-native platforms, governed model deployment, and unified customer intelligence are no longer differentiators; they are ...

I'd like to take a step back and give a high-level view of what we're observing with our clients before answering the question, "What is AI model governance?" Financial institutions have data ...