Low connect rates can be mission-critical for home improvement companies looking to maintain or grow their business.

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

Like all AI models based on the Transformer architecture, the large language models (LLMs) that underpin today’s coding ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

Q4 2025 Earnings Call January 20, 2026 10:00 AM ESTCompany ParticipantsMatt Curoe - Senior Director of Investor ...

Generative AI and agentic AI have several use cases in the contact center, two of which include improving self-service and augmenting the human agent. However, these use cases rarely intersected. “You ...

CAMB.AI launches MARS8, the first family of text-to-speech models built for real-world deployment, enabling enterprises to ...

As AI-powered cyberattacks become even more autonomous and widespread, cybersecurity teams will need to adapt by becoming ...