You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

Microsoft Azure experienced a global outage on October 29. Microsoft customer-facing services were affected. Recovery came later that same day, but some problems linger. Last week, Amazon Web Services ...

The issue affected Microsoft 365, Outlook, Xbox Live, and other services Over 16,000 outage reports were logged on Downdetector during the event A final Post Incident Review will be shared with ...

The Azure outage that touched applications across the web and the global economy on Wednesday appears to be over. A Microsoft dashboard on Azure’s status showed no active events as of Wednesday ...

is a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. Previously, she was a writer and editor at MUO. On Azure’s status page, Microsoft’s messages have ...

NEW YORK (AP) — Microsoft has deployed a fix to address an outage of their Azure cloud portal that left users unable to access Office 365, Minecraft and other services. The tech company wrote on its ...

Thousands of users were reporting outages across Microsoft services and a variety of other products midday on Wednesday, Oct. 29. Thousands of users reported issues or outages with Microsoft Azure, a ...

New York — Microsoft says users of its Azure cloud portal may be not be able to access Office 365, Minecraft or other services due to issues with its global content delivery network services. The tech ...

Editor's note: This story has been updated to include a statement from Amazon Web Services. "AWS is operating normally and this reporting is incorrect. The only resource on the internet that provides ...