The JD Power 100-Point Score is based on hundreds of thousands of independent and unbiased opinions of verified car owners. Owners' experience with this brand's dealerships during the purchase and ...

Customer expectations are evolving faster than most CX strategies can keep up. In 2026, speed, personalization, and seamless human-AI collaboration will define the brands customers trust and stay ...

Abstract: This paper presents the development of a chatbot for a food ordering website using Google Dialogflow. The chatbot leverages pre-existing user data—such as menu preferences and past orders—to ...

2025 has been another tough year for CX teams. Budgets and headcounts remain under constant threat, and meaningful progress has stalled. Instead of helping their organizations become more ...

I can’t pretend not to be excited about the next-generation Mazda CX-5. Every year, I review the entire lineup of Mazda SUVs, and I’ve been waiting on these CX-5 upgrades to happen. The upgrades fix ...

Bold, colorful, and packed with flavor, the Tiger Sushi Roll is a feast for both the eyes and the palate. Layered with fresh shrimp, creamy avocado, spicy mayo, and a perfect sushi rice base, this ...

The Mazda CX-50 is larger and more adventurous, and the CX-30 is smaller, with a long list of features for a tempting price. Which one is worth a trip to the dealership?

The 2026 Mazda CX-30 lineup receives a few tweaks, too. That larger infotainment display with touchscreen functionality trickles down to some of the more affordable versions of the crossover, and new ...

The reset button, nonexistent repair bills and idealized budgets are just a few benefits racing video games lord over the real world. For car designers, however, there’s a whole different draw to the ...

The Mazda CX-5 has long been one of the sportier models in the compact SUV class. It’s the vehicle we most often use as a benchmark when evaluating the handling agility of competitors. Its interior ...

The Mazda CX-5 you’re looking at here is new, believe it or not. Yes, the design looks a lot like the old one, but that isn’t a bad thing. Even the powertrain is the same as before, right down to the ...