2.4M views · 10K reactions | Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion | Kwestyon | Facebook

Positive Psychology is an umbrella that covers tons of different topics, areas and domains. Each one is just as important as the other and together, they form a holistic map for navigating life’s inner and outer seas. Let’s look through some of the bigger areas here. 1. Balancing Life Domains: Learn how to align and nurture all areas of life, from work and relationships to rest and meaning, so your sailboat stays steady and resilient. 2. Emotional Intelligence: Discover how to understand, expres