As social media and other online networking sites have grown in usage, so too has trolling - an internet practice in which users intentionally seek to draw others into pointless and, at times, uncivil conversations. New BYU research sheds light on the motives and personality characteristics of internet trolls. This research found that individuals who experienced pleasures from the failings or shortcomings of others considered trolling to be acceptable online behavior. Because of this view, they'